Experience Cloud

Communications

Create, manage and deliver personalized, relevant communications across all touchpoints

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Overview

Deliver all types of business and customer communications at enterprise scale

The Communications portfolio seamlessly integrates communication capabilities, including batch communications, interactive and on-demand, messaging, voice mail and secure document delivery such as output management and digital fax, to deliver personalized, relevant and consistent communications across all channels and touchpoints.

How Communications can benefit business

  • Accelerate digital transformation

    Improve customer experiences with the highest level of personalization available and optimize operations with a single integrated tool to save both time and money.

  • Unify customer experience

    Eliminate siloes and enable marketing, communications and customer service to work together to deliver true omnichannel experiences.

  • Personalize at scale

    Leverage AI and machine learning for cohesive personalization across channels, including next best action, next best offer and next best channel.

  • Maximize brand value

    Provide the right content, at the right time, through the right channel to increase brand relevance, distinction and loyalty.

  • Improve operations

    Increase productivity with content governance and business user/marketing workflows and enhance ease of use with automation and scalability.

  • Deliver consistent experiences

    Provide fast, consistent, personal and seamless experiences across the entire customer journey, from acquisition to retention.

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