Line of Business Solutions

Customer Success and Customer Service

Deliver superior customer experiences that turn customers into loyal brand advocates


Customer service agent working on computer.

Business success today depends on high-quality experiences powered by personalized services and solutions. OpenText™ solutions for Customer Success and Customer Service enable organizations to deliver personalized post-sale, product, and service communications—while respecting customers’ time, solving unique challenges, and maximizing brand loyalty.

Explore Customer Success and Customer Service solutions

Agent experience management

Empower Agents and improve their productivity with AI and modern workforce engagement tools

Customer engagement

Boost lifetime value and retention by taking a holistic approach to customer engagement

Conversational experience

Tap into generative AI, deliver mission-critical messages on the preferred channel, and connect all touchpoints to uncover customer journey insights and drive next best action

Customer inquiries and complaints

Deliver faster, more effective resolutions to customer issues

Discover the OpenText difference

  • Maximized customer loyalty

    Ensure high satisfaction to facilitate long-term brand loyalty and promote referrals.

  • Enhanced communication

    Proactively improve communication to ensure objectives are met and customer satisfaction levels are achieved with a market-leading customer communications solution.

  • Integrated AI capabilities

    Support efficient automation for faster service leveraging AI-driven workflows, reducing wait times and streamlining customer interactions for quicker resolutions.

  • Seamless journey orchestration

    Span experiences across multiple functions to orchestrate the delivery of interactions that lead to maximum customer lifetime value.

  • Deliver data-driven design

    Design experience journeys centered around insights and data triggers to monitor customer behavior and drive actions.

  • Boost notifications

    Ensure critical messages are delivered to targeted individuals with personalized information.

Leaders trust OpenText

Learn how leading organizations lean on OpenText solutions to deliver on customer success.

See more customer stories

HSN increases customer care center efficiency

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Transcom achieves PCI compliance to boost customer experience

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Asurion boosts contact center efficiency and customer service

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Customer Success and Customer Service resources

Three customer success trends in a post-pandemic world

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Put contact center technology at the heart of the customer experience

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Overcome the challenges of a remote contact center

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OpenText Qfiniti - Capturing Experiences to Drive Engagement

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Optimize sales cycles with OpenText Extended ECM for CRM

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Contact Center as a Service (CCaaS) and speech analytics create a best-in-class offering

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Supercharge your contact center with real-time speech analytics

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Empower your contact center supervisors with voice technology

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Optimizing sales and service operations with a new generation of content management tools

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What if today’s contact center technology existed a quarter of a century ago?

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  • [1] Forbes, Don't spend 5 times more attracting new customers, nurture the existing ones, 2018.
  • [2] Forrester Vision Report, Supercharge Postsale Growth By Aligning Customer Marketing and Customer Success, August 30, 2023.
  • [3] Salesforce, The State of the Connected Customer, 2022.
  • [4] McKinsey & Company, The role of customer care in a customer experience transformation, 2018.
  • [5] McKinsey & Company, Prediction: The future of CX, 2021.
  • [6] Forrester Vision Report, Supercharge Postsale Growth By Aligning Customer Marketing and Customer Success, August 30, 2023.