OpenText Service Management Automation X
AI-powered service desk, ITSM, ITAM, and ESM software
Overview
Key benefits of SMAX
IT Service Management
Deliver modern IT services
Take productivity and service experiences to new heights with easy, flexible, AI-powered work options.
Pivot quickly with codeless configs and ITIL best-practice templates
Transform Tier 1 support with private generative AI
IT Asset Management
Manage assets end to end
Oversee all aspects of your hardware and software assets by combining contract, financial, and carbon footprint information in a single tool.
Optimize costs and ensure software compliance
Enterprise Service Management
Extend services beyond IT
Apply ITSM principles and capabilities to business functions like HR, R&D, facilities, finance, and marketing.
Deliver consistent service experiences for all
Features
Codeless configurations
Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.
Built-in AI and automation
Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics that reveal patterns and recommend improvements for successful changes.
Private generative AI
Elevate user experiences, cut support costs, and keep proprietary data secure by using a generative AI chatbot that’s powered by a private large language model (LLM).
ITSM SaaS Pricing
Get all the benefits of a modern IT service experience—happy users, efficient IT, and better outcomes—with transparent, flexible, affordable license options.
| Feature | SMAX Express | SMAX Premium | AMX | Universal Discovery |
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| Approvers Limit | Unlimited | Unlimited | Unlimited | N/A |
| General ITSM | ||||
| Incident Management |  |
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| Knowledge Management | |
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| Request Management | |
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| Self-service Portal | |
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| Service Catalog | |
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| SLA Management | |
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| Problem Management | |
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| Change Management | |
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| Release Management | |
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| AI-powered Interactions and Multi-channel Engagement | ||||
| Virtual Agent (MAX) | |
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| AI-based Smart Search, with suggestions | |
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| AI-based Analytics, Including Change Analytics and Hot Topic Analytics | |
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| AI-based Smart Email | |
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| AI-based Live Support | |
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| Mobile App (iOS, Android) | |
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| Productivity Capabilities | ||||
| Dashboards | |
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| Integration Platform | |
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| Multi-language Support | |
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| Studio for Building Workflows and Apps | |
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| External Knowledge Bases Indexing | |
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| Orchestration | Includes 2 concurrent workflows | Includes 2 concurrent workflows | Includes 2 concurrent workflows | |
| CMDB and Discovery | ||||
| Federated CMDB | |
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| Hardware Discovery | Includes 50 licenses | Includes 50 licenses | Includes 50 licenses | |
| Cloud Discovery | Includes 50 licenses | Includes 50 licenses | Includes 50 licenses | Optional |
| Software Discovery | Includes 50 licenses | Includes 50 licenses | Includes 50 licenses | |
| Discovery Dependency Mapping | Optional | |||
| Automated Service Modelling | Optional | |||
| ITAM | ||||
| IT Asset Management | |
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| Contract Management | |
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| Vendor Management | |
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| Procurement Management | |
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| Financial Management | |
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| Software Asset Management | Includes 50 licenses | Includes 50 licenses | ||
| Enterprise Service Management | ||||
| HR Service Management | |
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| Marketplace Content | |
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| Project Management | |
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| Demand Management | |
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All prices are in the first year for a contract duration of 36 months, billed annually.
Agent licenses can be allocated as either Concurrent or Named and can be changed between either as required.
Take advantage of OpenText and partner services
Professional Services
Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Plan, govern, and execute your journey to IT value
IT Professional Services
Partners
Find the right solution, the right support and the right outcome.
- Helping customers solve their digital dilemmas
Partner programs
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoption
Learning Services
- Get expertise as needed
Flexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and network
OpenText Community for Micro Focus products
Leaders trust OpenText
See how customers are succeeding with SMAX.
See more success stories
