Solutions for Salesforce
Easily capture, classify, access and deliver customer content across departments and from within Salesforce CRM
79%
of service professionals say it is impossible to provide great service without a complete view of customer interactions [1]
Overview
OpenText™ Solutions for Salesforce connect all touchpoints across Salesforce Sales, Service and Industry Clouds for a full 360-degree customer view that enables outstanding customer service and on-brand, compliant and relevant customer communications.
How OpenText Solutions for Salesforce can benefit business
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Increase customer satisfaction
Deliver a true 360-degree view of customers and ensure users can generate and retrieve all relevant communications.
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Achieve brand consistency
Ensure marketing campaigns and customer communications are on brand every time.
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Gain greater control and governance
Ensure everyone is accessing the correct version of critical documentation and enforce brand templates.
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Increase collaboration and productivity
Achieve results faster by ensuring users have access to the documentation they need without leaving Salesforce.
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Reduce sales and service cycles
Work more efficiently and improve on key SLAs with greater documentation control.
Featured solutions supporting Salesforce
Managing business content for Salesforce
Improve sales and service productivity with fully flexible content services.
- OpenText™ Core Capture for Salesforce®Seamlessly ingest mission critical documents and accelerate Salesforce processes
- OpenText™ Core for SalesforceSimply and securely manage documents for Salesforce in the cloud
- OpenText™ Extended ECM for Salesforce®Enhance collaboration, automate processes and maximize efficiency in Salesforce
- OpenText™ Extended ECM Documentum™ for Salesforce®Automate content management between Salesforce and Documentum
Managing customer engagement documents for Salesforce
Generate personalized correspondence within Salesforce for multi-channel output.
- OpenText Exstream for SalesforceAutomate high-quality, personalized customer communications
Sales tools and sales enablement for Salesforce
Manage rich media assets for brand governance and rights management.
- OpenText™ Media ManagementQuickly and securely access rich media assets from a central location
- OpenText™ Media Management Connector for Salesforce® Marketing CloudCommunicate with customers better, faster and more consistently
- OpenText™ Media Management Connector for Salesforce®Bring the power of enterprise DAM to Salesforce CRM
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Footnotes
Footnotes
- [1]Salesforce, State of Service, 4th edition