Eccentex delivers software for Process Automation, Customer Service, Customer Journey Automation as well as Front- and Back-Office automation. The Eccentex flexible and unified AppBase Platform empowers Customers to deploy, extend and change applications rapidly and easily to meet evolving strategic business needs. Eccentex has delivered award-winning capabilities in Dynamic Case Management (DCM) and Business Process Automation (BPA) to help the world's leading brands and governments achieve breakthrough results.

Overview

Products and Services Overview

The Eccentex Suite for Opentext has a raft of pre-built applications which run on top of and integrated to Customers' Core Systems without requiring them to be modified. The Suite is integrated fully with the Opentext ECM including Documentum and Content Server, and includes: Smart Knowledge Base, Technical Service Management, Linear Asset Change Management, Pipeline Change Management, and ServiceJourney. Other products are added regularly, and address all Lines of Business, including Energy, Utility, Oil & Gas, Telco, Transport, Mining, Finance, Government, Insurance, Retail, Travel, & Transport delivering streamlined processes that increase compliance, productivity, and employee satisfaction, decreasing related costs by up to 30%.