L’Oréal

Their commitment to a global customer base means that multichannel composition of documents is at the center of their business requirements. The large volume of documents in question require optimal communication and traceability aligned to their central Enterprise Resource Planning (ERP) system, SAP® .

Multi-country requirements present a major challenge

Document types that are heavily used by L’Oréal include invoices, purchase orders, delivery notes and product labels. These are all an essential part of their customer communications and therefore are critical for the productivity of the company. However, their existing solution did not provide the necessary capability and scalability that they need. In practice, the solution lacked the ability to adapt document templates for each of the many countries that they operate in. It was therefore necessary to look for a more scalable and flexible solution that was capable of meeting their document presentment requirements.

Selecting a solution to provide efficiencies, cost reductions and governance: OpenText Document Presentment for SAP Solutions

L’Oréal’s requirements included improved document traceability, composition and template management efficiency, as well as transparency. They approached OpenText in September 2011 as part of their Papyrus project launch to help optimize their document composition. 

The project objectives were to develop an efficient, centralized and tailored solution for the composition of all billing and industrial logistics documents throughout the world. L’Oréal selected Document Presentment for SAP Solutions for its ability to meet these objectives and ensure total governance for all of their outgoing documents. The implementation of the solution began in June 2012, commencing with the creation base of 10 sample documents including SAP multilingual invoices and industrial logistics Flexnet labels. The results sought were achieved quickly and so rapid progress and further document development led to more streamlined and optimized document composition. Flexnet and SAP billing document composition are now carried out in parallel, due in part to the native integration of the OpenText solution with SAP. The solution has quickly enabled L’Oréal to achieve the project objectives, while remaining transparent with no impact to their users and their IT landscape. 

Reducing costs with scalable transactional desktop publishing

For the creation and distribution of their outbound documents, L’Oréal uses the OpenText editor, streamlining the various document types. These are then easily integrated with existing heterogeneous systems, i.e., various printing systems, multilingual environments, ERP and legacy systems. Document Presentment for SAP Solutions has quickly enabled the creation and automatic submission of documents in formats that are dynamically adjustable for L’Oréal customers, partners and suppliers. The solution has also enabled significant reductions in cost related to document creation, as well as the simplification of the related processes. L’Oréal now has a highly scalable solution that can be further enhanced in the future through the activation of modular functionalities. They have a clear improvement in customer communication and in the overall experience of their users. They are now in a position to produce personalized invoices and multichannel targeted campaigns and create tailored messages and correspondence via flexible models. They also have full multichannel control of information across print, email, fax, mobile, etc.