OpenText IDOL Chatbot
Natural language AI and ML chats—powered by IDOL
Overview
Key benefits of IDOL Chatbot
Multi-source answers
One source isn’t enough
Our chatbot pulls from many resource types to return highly matched answers to natural language queries.
Natural language processing enhances the customer experience
Multi-sourcing allows chatbot to respond more specifically to natural language queries
Answer bank
FAQs for your chatbot
OpenText™ IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.
Increase customer satisfaction with chat answers to commonly asked questions
Fact bank
The best answer is the right one
Search all of your databases to create the best answers to your customer’s specific chat questions.
Enhance customer satisfaction with the correct answer to specific chat questions
Features
Passage extraction
IDOL searches data beyond FAQs and fact banks to construct the best chat responses
Dialogue systems
The system will ask follow-up questions until enough info is gathered to answer
Self-refinement
Continuously learns from new information to refine its effectiveness
Take advantage of OpenText and partner services
Professional Services
Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Plan, govern, and execute your journey to IT value
IT Professional Services
Partners
Find the right solution, the right support and the right outcome.
- Helping customers solve their digital dilemmas
Partner programs
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoption
Learning Services
- Get expertise as needed
Flexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and network
OpenText Community for Micro Focus products
Leaders trust OpenText
See how customers are succeeding with IDOL Chatbot.
See more success stories
Switzerland-based Systematic Engineering and Consulting accelerates discovery and indexing results with its i5 Search Appliance built on OpenText IDOL, enabling a 360-degree view of business-related information
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Sophisticated data analytics from help enhance programs to reduce dropout rates of students
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