OpenText CX-E Voice
Enhance communications with mobility, security, customization and efficiency
Overview
Why choose OpenText CX-E Voice?
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Ease cloud migration
Integrate with both on-premises and cloud solutions to easily migrate individual elements to the cloud as dictated by business needs.
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Microsoft Teams compatibility
Get the only Microsoft Teams-compatible voice application that covers entire phone networks and delivers best-in-class voicemail, unified messaging, speech-enabled automated attendants and personal assistants.
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Industry-leading interoperability
Leverage a vendor-agnostic unified communication solution that integrates with almost any PBX, email system or contact center.
How CX-E Voice can benefit business
Discover the advantages of using CX-E Voice.
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Improve customer experiences
Increase customer satisfaction and lower response times with tools, such as speech-recognition, IVR and personalized notifications to provide better and faster support.
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Streamline workflows
Increase efficiency and call completion with voicemail delivery to email inboxes, transcription, and AI call routing based on location, schedule and calendar.
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Empower remote workers
Allow staff to work anywhere with unified messaging systems, mobile and web clients, a remote agent call center and other powerful mobility features.
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Increase security
Improve compliance within regulated industries, such as healthcare, education, legal, finance and government, with secure end-to-end voice messaging.
Features
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Unified Messaging
Ties voicemail, email and fax together in one inbox and can be further enhanced with text-to-speech, voicemail transcription and secure messaging.
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Mobile Client
Provides staff with a single number enabling smart call forwarding, separated business and personal communications, inbound call screening, mobile number protection and more.
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Secure Voicemail
Offers end-to-end voice message encryption.
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Personal Assistant
Offers staff speech enabled, hands-free/eyes-free access to calling, calendar, email, fax and voicemail, including an informative greeting integrated with your calendar.
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Speech Automated Attendant
Frees up staff with a full-featured automated attendant solution, including support for multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces and scheduled messages.
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Call Center
Delivers uniform call distribution (UCD), automatic call distribution (ACD), agent desktop control with screen pops, recording and reports in a tool for smaller teams.
Take advantage of OpenText and partner services
Deployment
OpenText offers deployment choice and flexibility for CX-E Voice.
- Accelerate cloud strategies with OpenText cloud expertsOpenText Private Cloud (Single Tenant) on OpenText Cloud, AWS, GCP, or Azure
- Extend your teamOff Cloud, on-premises software, managed by your organization or OpenText
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Your journey to successOpenText Professional Services
- Drive deeper product adoption and richer engagementCustomer Success Services
- Plan strategically and execute tacticallyAdvisory Services
- Ensure a successful Information Management project implementationSoftware & Deployment Services
- Plan and deliver application upgrades and migrationsMigration & Upgrade Services
- Adapt new technologies and processesUser Adoption Services
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
Partners
OpenText helps customers find the right solution, the right support and the right outcome.
- Search OpenText's partner directoryFind a Partner
- Industry leading organizations that enhance OpenText products and solutionsStrategic Partners
- Build better software productsOEM Solutions
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- OpenText CX-E Voice training offeringsOpenText CX-E Voice
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions and networkOpenText’s forums
- Discuss and develop exceptional digital experiencesDigital Experience Community
Leaders trust OpenText
See how customers are succeeding with CX-E Voice
See more success stories
Large U.S. city government achieves mobility and ROI within one year with OpenText CX-E Voice
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Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText CX-E Voice
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Top-ranked university supports 300,000 calls per month, enhances reliability and mobility with OpenText CX-E Voice
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Largest tribal health organization connects 140,000+ patients to care with OpenText CX-E Voice
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