OpenText Customer Success Services
Drive deeper product adoption and richer engagement, onboard users faster and accelerate time to value
Overview
How OpenText Customer Success Services can benefit business
Realize the full value of OpenText investments and meet organizational objectives using a fully defined governance framework.
-
Plan for success
Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.
-
Connect with experts
Leverage your OpenText customer success manager to engage product, adoption and cloud experts at the right time.
-
Accelerate your journey
Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.
-
Drive meaningful impact
Optimize customer product journeys, create a roadmap to success and plan beyond technical factors in outcome-driven workshops.
Featured elements
Customer Success Services ensures a successful product journey that measurably drives business objectives beyond technical factors and provides the guidance needed to envision future growth.
-
Success planning
Develop a clearly documented and comprehensive joint success plan to track and monitor goals, metrics and key milestones across your product journey.
-
Adoption
Engage with product, adoption, and cloud experts in a series of relevant, tailored workshops to ensure business owners and users stay engaged throughout your product lifecycle.
-
Governance
Establish a framework to provide clarity and confidence in decision-making with success checkpoints and a value realization scorecard to track key metrics.
-
Strategy
Create a roadmap for ongoing success with enhanced service planning, product portfolio reviews and community engagement.
-
Risk reduction
Avoid common oversights and address business needs with a prescriptive success methodology.
