Customer stories

County of Los Angeles, Department of Human Resources

County of Los Angeles, Department of Human Resources, creates a digital ecosystem with help from OpenText


  • Paper-based documents made it difficult for employees to find information and support data-driven decision making
  • Manual, paper processes lacked audit capabilities
  • Storage and records management inefficiencies increased operating costs


  • Produced timely, verified audits and records management

  • Estimated cost-savings of nearly $2.9 million per year

  • Enabled strategic decision- making based on data


Most populated U.S county tackles records management, audit requirements and data-based decision making.

When we collected the information, we analyzed the data and what came out of that was we realize that the county would save $2.9 million annually in just efficiencies and another close to $500,000 in storage only. Through OpenText Documentum, we’re able to meet each of those strategic goals.

Roozan Zarifian
Chief Information Officer, County of Los Angeles Department of Human Resources

About County of Los Angeles, Department of Human Resources

Los Angeles County, officially the County of Los Angeles, is the most populous county in the United States, with more than 10 million inhabitants as of 2017. The Human Resources Department is responsible for a countywide human resources program to ensure fairness and equity for employees and citizens seeking employment with the County.