Content Management for Customer Support and Service

• Full customer visibility

  Without access to commercial agreements, agents often struggle to resolve operational issues. This can lead to embarrassing and time-consuming situations that damage the brand. Take the guesswork out of support with full customer visibility.

• Customer self-service

  Customers expect self-service digital options to easily access and manage their own account information. Companies who cannot provide it are likely to lose customers to a competitor. Enable customer self-service to meet expectations.

• Documentation in the field

  Instant access to customer information can be a game changer when working in the field. Whether it is product-, version- or asset-related, engineers need confidence they have the right information. Offer excellent customer service from any location.

• Safeguarded information

  Different stakeholders across an organization access customer information. For security, it is important they only access role-relevant information. Protect information with roles-based permissions to only deliver what is needed, when it is needed.

• Increased productivity

  Switching between multiple applications is time-consuming. The process does not just delay decisions but also increases the risk of misplaced information. Integrate business applications for a complete view and accelerate time to resolution.

Connect customer experiences