Optimize Assist Program
Proactive services that maximize the value of OpenText solutions
Overview
How OpenText Optimize Assist Program can benefit business
Meet individual business needs with a flexible, cost-effective program.
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Improve user satisfaction and adoption
Use expert help to ensure solutions are always running at their best, boosting adoption and thus Return on Investment.
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Faster resolutions
Speed up incident resolution and reduce downtime with agreed service response times.
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Free-up resources
Improve stability and reduce downtime to decrease incidents that take IT away from other business priorities.
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Expert advice
Receive innovative problem solving and advice with access to the software developers.
Featured elements
The Optimize Assist Program contains four core services and allows customers to further personalize their program by selecting additional services to meet IT and business unit needs.
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Onsite/remote technical assistance
Resolve complex issues or take over maintenance and support activities when IT staff are focused on other priorities by calling in OpenText experts for pre-planned flex days.
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Incident trend analysis
Get help identifying issues, spotting trends and determining potential areas for future problem management.
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Service manager
Get a single point of contact responsible for service delivery and customer satisfaction as well as managing all communication and reporting with OpenText.
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Site inventory
Ensure assets, configuration items and management database documentation are current to allow technical consultants to respond quickly to incidents.
